Privacy policy
Clara Diagnostic · Version of 2026-10-08. The French version prevails.
In short
- Clara Diagnostic is used to interview a team and produce a report on the company's processes.
- We collect what the service needs: your account, and the answers of the people interviewed.
- An interviewee's answers are shared with the account holder who invited them, as results and a report.
- An artificial intelligence (Claude, by Anthropic) runs the interview and writes the report. Our providers are located outside Québec.
- No advertising cookies or tracking tools. We never sell your information.
- You can delete your account and all its data at any time from Settings.
1. Who is responsible
Clara Diagnostic is operated by 9534-1327 Québec inc., doing business as Clara Solutions, 2614, rue Aubert, Longueuil (Québec) J4M 2L3, Canada.
Person in charge of the protection of personal information: the President, reachable at info@claraboost.com or +1 438-905-0043.
2. Information collected and why
| Information | From | Purpose |
|---|---|---|
| Name, company name, email, password (encrypted) | Account holder | Create and secure the account, send service emails |
| Name, email and role of invited people | Account holder | Send the invitation and identify the interview in the report |
| Interview answers (text, or voice transcribed to text) | Interviewee | Produce the interview results and the diagnostic report |
| Date, policy version and IP address at the time of consent | Anyone who consents | Prove consent |
| Technical data (server logs) | Anyone using the service | Security and bug fixing |
Voice recordings are only used for transcription and are not kept. Please do not share sensitive information (health, personal finances, political or religious opinions) during an interview.
3. Consent
The account holder consents to this policy when creating the account. Each interviewee gives a separate consent before starting, after being told that their answers will be shared with the account holder. You can withdraw your consent at any time by writing to us: the interview is then deleted.
4. Who can see the answers
The account holder sees the results and conversation of the interviews they requested, and the report. An interviewee does not see other people's answers. Clara Solutions only accesses data to run the service, answer a request or fix a technical problem.
The report is about the company's processes. No decision about a person is made by automated processing.
5. Providers and communication outside Québec
| Provider | Role | Processing location |
|---|---|---|
| Anthropic | Artificial intelligence that runs the interview and writes the report | United States |
| Supabase | Database | United States |
| Railway | Application hosting | United States |
| Resend | Email delivery | United States |
| OpenAI | Voice to text transcription (only if you use the microphone) | United States |
These providers act on our behalf and may not use your information for their own purposes. Before communicating information outside Québec, we assess whether it will be adequately protected, as required by law.
6. Retention and destruction
Data is kept as long as the account exists. The account holder can delete a diagnostic (with its interviews and report) or the whole account from the app: data is then erased from our active database immediately, and from our providers' backups within 30 days at most.
7. Security
Encrypted connections (HTTPS), irreversibly hashed passwords, restricted database access, personal interview links that cannot be guessed. In case of a confidentiality incident presenting a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information.
8. Cookies
We only use one essential cookie to keep your session open and one cookie that remembers your language. No advertising or analytics cookies. Fonts are hosted on our own servers.
9. Your rights
You can request access to your information, its correction, its deletion, the withdrawal of your consent or a copy in a structured technological format. Write to info@claraboost.com. We answer within 30 days.
10. Complaints
Send your complaint first to our person in charge of the protection of personal information. You can also contact the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.
11. Changes
Any change will be published on this page with a new version date, and account holders will be notified by email of any significant change.